Refund policy

Last Updated: September 14, 2026

At Nova Allure, we want you to love your purchase. Because our products are hair and beauty products, we have specific return and refund requirements to protect the health and safety of our customers.

1. Return Eligibility

We accept returns within 7 days of delivery if the item meets all of the following requirements:

• The wig must be unused, unworn, and unaltered.
• The wig must not have been cut, colored, bleached, washed, styled, or otherwise modified.
• All original lace, tags, packaging, and accessories must remain intact.
• The product must be returned in its original condition.
• The item must not have been exposed to perfume, smoke, oils, makeup, or other odors.

For hygiene reasons, wigs that have been worn, altered, or used cannot be returned or refunded.

2. Non-Returnable Items

The following items are not eligible for return:

• Wigs that have been worn or installed
• Wigs with cut or altered lace
• Wigs that have been washed, colored, bleached, or chemically treated
• Customized or personalized products
• Items returned without their original packaging
• Items showing signs of use, damage, or excessive handling

3. Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at +1 646-804-4409.

Please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem
• Photos of the packaging if the package arrived damaged

We will review your request and, if approved, provide instructions for a replacement or refund.

4. How to Request a Return

To request a return, contact Nova Allure at +1 646-804-4409 within